WHERE ARE MY PRESETS? I PURCHASED THEM AN HOUR AGO AND STILL DIDN’T GET THEM.
Once you order the presets, you will receive 2 emails. One will be an order confirmation & the other the zipped presets files.
If you got the confirmation email, but not the email with the order, please be patient. Sometimes it takes up to 20-30 minutes. If you still haven’t received it, it means the shop can’t process your payment right away (sometimes some banks block certain internet purchases). Please check with your bank & email us.
If you haven’t got the confirmation email, it means you must have misspelled your email address. Please email me at with a full name & email you want to use & I will get you taken care of.
Help! My Mobile presets don't want to open on my phone.
Not all phones can unzip a .zip file. Please try unzipping them on your computer and use either Airdrop, E-Mail, or Bluetooth to send the files to your phone.
I CAN’T OPEN THE ATTACHMENT! THE FILES LOOK WEIRD.
Presets files are huge and so they come in a zipped file. You will need to unzip the file first (it’s usually just a double click or touch and hold). Once you do it, you’ll find a guide included (for mobile presets), so just follow the steps.
HOW DO I ADJUST MY SKIN TONE? IT LOOKS WEIRD!
The beauty of human skin is amazing. We all have a slightly different shade and even my own skin tone changes depending on how tan I am & whether I’m staying in a shadow or full sun. Skin tones aka orange tones is the number one adjustment you will need to make on your own. I used to be afraid that my presets won’t work for brunettes or black skin, but the more people use my presets, the more I see that it had nothing to do with the darkness as much as the undertone of your skin — is it pink, green, orange, violet?.